Return & Refund Policy

Return & Refund Policy – OVAVENTURE

1. General Policy

At OVAVENTURE we are committed to providing high-quality products and ensuring customer satisfaction. Please read our return and refund policy carefully before making a purchase.

  • Returns, refunds, or exchanges are NOT accepted if the error or issue arises from the customer's side.
  • Returns, refunds, or exchanges cannot be accepted based on customer dissatisfaction with the received item.
  • All product descriptions, images, and specifications are clearly provided on our website. By purchasing from us, you acknowledge that you have read and understood our terms.

2. Return Eligibility

    • Returns, refunds, or exchanges are approved in the following circumstances: a. If the item received by the customer is incorrect, damaged, or missing due to an error on our part, such as receiving a product that does not match the order placed or if the item is damaged or lost during shipping.
    • Time frame for return is 30 days of receiving your order.
    • The item must be in its original packaging.
    • Proof of purchase is required.
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund or exchange.
    • Returns due to dissatisfaction with the product will be evaluated on a case-by-case basis. We reserve the right to refuse returns for reasons such as change of mind, dislike of the product, or ordering the wrong item.
    • Returns, refunds, or exchanges are not accepted if the error or issue arises from the customer's side.

  2. Non-Acceptance of Returns and Refunds:

    • Returns, refunds, or exchanges cannot be accepted based on customer dissatisfaction with the received item. We provide detailed descriptions and information about our products on our website, and purchasing from us implies that you have read and understood our terms and conditions.

We only accept returns in the following situations:

  • The item received is defective, damaged, or incorrect due to our error.
  • The item is unused, in its original condition, and packaging with all tags and accessories included.
  • The return request is made within 30 days of receiving the item.
  • A valid proof of purchase (order number or receipt) is required.

Non-Returnable Items

  • Personalized or custom-made items
  • Clearance or final sale items
  • Items damaged due to customer misuse
  • Orders where the wrong size, color, or model was selected by the customer

3. Return Process

If your order qualifies for a return due to our error, follow these steps:

  1. Contact Us: Email us at ovaventure@gmail.com within 48 hours of receiving your order. Include your order number, photos of the item, and a detailed description of the issue.
  2. Return Approval: If your request is approved, we will provide return instructions and a return shipping address.
  3. Shipping the Item: The customer is responsible for return shipping costs unless the return is due to our mistake. We recommend using a trackable shipping service.
  4. Inspection & Processing: Once we receive and inspect the item, we will notify you of the refund or replacement decision.

4. Refund Policy

  • Refund Approval: If your return is approved, a refund will be issued to the original payment method within 30 days.
  • Non-Refundable Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.
  • Partial Refunds: A partial refund may be granted if the returned item is not in its original condition, is damaged, or is missing parts.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must:

  • Contact us within 48 hours of delivery.
  • Provide video unboxing package, photos of the item and packaging for verification.
  • We will offer a replacement, refund, or store credit at no extra cost.

6. Exchanges

  • We do not accept exchanges if the wrong item was ordered by the customer.
  • If you need a different size, color, or model, you must place a new order.

7. Order Cancellations

  • Orders can only be canceled within 24 hours if they have not been processed or shipped.
  • If your order has already shipped, it cannot be canceled and must be handled through our return process (if eligible).

8. Contact Information

For any return or refund inquiries, please contact us:
📧 Email: ovaventure@gmail.com