This shipping policy only applies to orders placed in Indonesia and United States Only. By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of an order and transaction that have been processed and/or fulfilled will be rejected.
SHIPPING COUNTRY:
United States and Indonesia
SUPPORTED CURRENCY: USD
TRANSIT, HANDLING & ORDER CUT OFF TIME : United States and Indonesia
Handling time: 1-3 business days (Monday to Friday).
Transit time: 3 – 7 business days (Monday to Friday)
Order Cut-off time: 6 PM
SHIPPING CHARGE:
| Country | Shipping Charge |
| Indonesia | $3.99(Flat rate for all orders) |
| United States | $3.99(Flat rate for all orders) |
INCORRECT ADDRESS
For orders shipped to the wrong address due to a customer inputting the incorrect address:
- We are not responsible if your order gets delivered to the wrong address or returned to the sender.
- The customer must cover the cost of ordering replacement items.
- We are not responsible for return shipping charges. The customer pays for return shipping.
So please be extremely careful when entering your shipping address.
REPLACEMENT ORDERS
Items purchased on Ova Venture.com custom made and printed for you. We cannot offer returns unless the items fall into one of the following categories:
- You receive an incorrect item
- Your order contains damaged product(s)
- Your order has a printing mistake
Please Note
We do not accept replacement in these cases:
- You choose the wrong size
- You change the order/ shipping address after the product has been printed and shipped out
You can contact us at sales@ovaventure.com to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like us to replace and the size you would prefer.
ORDER FULFILLMENT
Every order is made-to-order and handling time within1 - 3 days. After every fulfillment, we will send out shipping notifications and tracking updates to make sure you receive updates along the way. Then you should add shipping times on top of that.
SHIPPING CONFIRMATION/ORDER TRACKING SYSTEM
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
We are doing our best to ensure that your orders will reach your time as possible, so do bear with us.
Customer Support 24/7
Phone: +62 877-5474-0737
Email: sales@ovaventure.com
Physical address: Ova Venture, Kalasan Residence D-01 Semarang ,Central Java , 50183 Indonesia
Business Hour: 8:30 AM - 7:00 PM(Monday to Friday); Saturday and Sunday Closed.